Frequently Asked Questions
Do you offer make-up lessons?
Each student enrolled in the ARC Learn to Swim program is entitled to a maximum of nine (9) makeup lessons per calendar year. To be eligible for makeup lessons, you must notify The ARC Campbelltown of a student’s absence a minimum of one hour before the scheduled lesson commencement time for AM classes and a minimum of two hours before the scheduled lesson commencement time for PM classes. You can notify us via the online customer portal, by phone, by email at email@example.com or in person at the reception desk. Please note, if the ARC receives less than the required notice the student will not be entitled to a makeup lesson.
- Makeup lessons must be used within 10 weeks of the initial scheduled lesson.
- Makeup lessons are subject to class availability and we cannot guarantee the same instructor.
- Missed and/or cancelled makeup lessons cannot be rebooked.
- Makeup bookings can only be booked 7 days in advance.
How do I book a make-up lesson?
Please download our How to book a Make Up lesson online (567 kb) guide.
Can I cancel at any time?
Yes, you can cancel your membership at any time. 14 days’ notice of cancellation is required and must be submitted via our online cancellation form. Read our guide here to understand how to use our online forms.
Can I pay cash for lessons?
No, you cannot do cash payments. Direct debit is accepted from credit card, cheque and savings accounts.
How will I know when my child is ready to move up?
Children will be given a certificate and progressed to the next class when they have satisfactorily completed the aims of their class, regardless of the current week of the year. If you have any questions regarding the progress of your child(ren) please talk to the Learn to Swim Supervisor during lesson times on pool deck.
Do you run by school terms?
No, we do not run by school terms. We are a continuous program and classes are offered from mid January to mid December without breaking for school holidays. Our two 'no lesson periods' will be advertised to all Learn to Swim members by the conclusion of February each year on the ARC website, on centre noticeboards and via email.
Can we suspend our membership during the year?
Yes, you can suspend your Learn to Swim membership for two weeks throughout the year. Suspensions hold your child's place in their class while no membership fees are deducted. Suspensions must be taken in blocks of 7 days and must be notified at least 14 days prior to the date you wish to suspend. Please complete your request via out online suspension form. Read our guide here to understand how to use our online forms.
Can we swim before and after lessons?
Yes, all Learn to Swim memberships include unlimited access to the Swim Centre on any day of the week, including before and after lesson times for the student. Please be aware that if the student is under 5 then a parent/guardian must accompany and stay within arm's length of the children when leisure swimming. Adults entering the water for children aged over 3 must either be current members of the ARC or pay a casual entrance fee.