Learn to Swim Terms and Conditions
Terms and Conditions Effective 14 May 2026
1. Introduction
1.1 These terms and conditions are always in effect while you are using The ARC. By applying for Learn to swim Membership or using The ARC, you agree to these Conditions. Please read them carefully.
1.2 We reserve the right to change these terms and conditions at any time. If you believe you are adversely affected by these changes, you may terminate your Membership in accordance with clause 15.1.
2. Membership and Membership Benefits
2.1 Where a proposed member is under 18 years, a membership application must be completed and signed by the parent or guardian of the applicant, who will be bound by the membership contract.
2.2 Membership Benefits for each category of Membership are as published by us on our website from time to time.
2.3 Subject to these terms and conditions, Membership will entitle you to access and use of The ARC in accordance with the Membership Benefits applying to the category of Membership that you hold.
2.4 Membership Benefits will only be available to you for so long as your Membership Fees are fully paid up.
2.5 Membership and Membership Benefits are not transferrable and cannot be exchanged or redeemed for cash.
2.6 Any unused Membership Benefits relating to a Membership period lapse at the expiry of that period and will not be carried over into any subsequent Membership period.
2.7 We reserve the right to change the Membership Benefits associated with your Membership at any time. You will be given 14 days’ notice of any change. If you believe you are adversely affected by these changes, you may terminate your Membership in accordance with clause 15.1.
3. Applying for Membership
3.1 You may only apply for Membership:
3.1.1 on your own behalf; or
3.1.2 on behalf of any minor for whom you are a parent or guardian.
3.2 Your Membership will remain ongoing until you terminate your Membership in accordance with clause 15.1.
3.3 You may only apply for Membership by providing to us a completed Membership Application Form in the form we require and valid proof of any relevant concessions and identification.
3.4 An application for Membership must be accompanied by payment of the relevant Membership Fee and Application Fee (if any).
3.6 We reserve the right to reject any application for Membership. We are not required to give any reason for the rejection of an application for Membership.
4. Membership Fees
4.1 Membership Fees are exclusive of GST.
4.2 Continuation of your periodic Membership is subject to payment of your periodic Membership Fee in accordance with these Terms and Conditions.
4.3 We will take reasonable steps to notify you of your Membership Fee falling due before the due date for payment.
4.4 We reserve the right to change the Membership Fee at any time. You will be given 14 days’ notice of any change. If you believe you are adversely affected by these changes, you may terminate your Membership within 30 days from notification, in accordance with clause 15.1.
5. Membership Card
5.1 Any Membership Card issued to you remains our property and you must promptly notify us if it is lost or stolen.
5.2 We reserve the right to require you to return any Membership Card to us and to charge a reasonable fee for replacing any Membership Card which is lost, stolen or damaged.
5.3 You must swipe your Membership Card as directed by our staff on entering The ARC and must not allow any other person to swipe or otherwise use your Membership Card or Membership Benefits.
5.4 You must keep the Membership Card on your person when in The ARC or be able to produce it if requested.
5.5 If you are unable to produce your Membership Card on request, we may refuse you the right to make use of your Membership Benefits.
6. Access to The ARC
6.1 Please refer to our website for opening hours, and for changes in opening hours.
6.2 Our staff will be in attendance at The ARC during opening hours.
6.3 Facility access is subject to change and availability at the ARCs absolute discretion without notice. During major events, users may have limited access to facilities including pools, classes and other products and services. From time to time, repairs and maintenance will also be carried out within the ARC and may result in restricted or no access to certain areas. The ARC does not offer any compensation to users in such instances but will endeavour to provide notice of upcoming maintenance or events where possible.
7. Children
7.1 Any child over the age of 7 must use change rooms and bathrooms designated for his or her own sex (or a family change room or bathroom if available).
8. Students Health
8.1 The enrolled student must not attend The ARC or participate in any programs if they are suffering from illness, disease, injury, or any condition or symptoms that may pose a risk to their own health and safety or that of others.
8.2 Prior to attending the facility and at each visit, the enrolled student (or their parent/guardian, where applicable) must ensure the student is in a suitable physical condition to participate. Where there is any uncertainty, attendance should not proceed, and appropriate medical advice should be obtained. The ARC may, at any time, require a current medical certificate confirming the student’s fitness to participate, signed by a qualified medical practitioner.
8.3 If ARC staff believe that a student is displaying symptoms of illness or is otherwise unfit to participate, they reserve the right to refuse participation and request that the student leave the facility.
8.4 ARC staff are not medically trained. Responsibility remains with the student or their parent/guardian to monitor the student’s health and physical condition and to notify staff if assistance is required.
8.5 If a student experiences unusual discomfort, symptoms, injury, or an accident while participating, they must immediately cease all activity and notify ARC staff of the circumstances.
8.6 If emergency services (including an ambulance) are required for the student, any associated costs will be the responsibility of the student or their parent/guardian.
8.7 Where a student becomes unwell or incapacitated and is unable to continue participation, and a medical certificate is provided confirming this, the enrolment may be managed in accordance with the relevant ARC cancellation or adjustment policy.
9. Your Conduct
9.1 In using The ARC, you must:
9.1.1 comply with the Conditions of Entry and Centre Rules;
9.1.2 not (unless authorised or directed by our staff) allow or facilitate the entry of any person into The ARC without that person swiping that person’s Membership Card;
9.1.3 not bring any weapon or dangerous items into The ARC;
9.1.4 not carry on any offensive or dangerous activity;
9.1.5 not create a nuisance or disturbance for our staff or Other Users;
10.1.6 use any facilities at The ARC and all Equipment carefully and responsibly, and in accordance with any directions given by our staff from time to time;
9.1.7 not remove from The ARC any item of Equipment or other property not belonging to you;
9.1.8 notify our staff immediately if you become aware that any facilities at The ARC are damaged or not working properly, or if any item of Equipment is damaged, not working properly or has become lost or stolen;
9.1.9 comply with all directions given by our staff;
9.1.10 not by any means, harass, annoy, intimidate or threaten our staff or any Other Users; and
9.1.11 wear appropriate clothing.
9.2 We reserve the right to change the Conditions of Entry and Centre Rules at any time.
10. Photographs, Videography and Surveillance
10.1 You must:
10.1.1 not take any photographs of, or video or film any person at The ARC, without that person’s express consent; and
10.1.2 immediately notify a member of our staff if you know or suspect that any other person is taking any photographs of, or videoing or Videography any person at The ARC, without that person’s express consent.
10.2 We reserve the right to use closed circuit television (CCTV) or other surveillance equipment in public areas of The ARC, and may make any recordings using such equipment available to the police or other authorities if we consider it appropriate.
10.3 We may sometimes film or photograph in The ARC and you may appear in these images. We will use our best endeavours to provide notice when we are Videography or photographing. You agree your image may be used in our promotional and other business-related material. If you do not consent to your image being used in this way, please notify us in writing within 24 hours of the Videography and/or photography.
11. Personal and Lost Property
11.1 Although we take care in respect of our security arrangements, we do not accept responsibility for the safety or security of your personal belongings.
11.2 We recommend that you do not bring any valuable personal belongings into The ARC, and that you take all reasonable precautions to protect your other personal belongings whilst at The ARC.
11.3 Any lost property found at The ARC must be immediately handed to our staff. Lost property will be held in accordance with our Lost Property Policy. Items unclaimed after a certain time will be disposed of.
12. Payments
12.1 You must pay your Membership Fees by payment method options offered by us at the time such payments are due.
12.2 Any credit/debit card details or direct debit details provided in respect of any payment under these terms and conditions are stored securely against your customer account.
12.3 Our Direct Debit Dates can be viewed on our website.
12.4 It is your responsibility to ensure any details provided to us remain up to date.
12.5 We reserve the right to charge a reasonable administration fee for rejected payments and issuing duplicate invoices, statements or other documents requested by you.
13. Suspension and Termination
13.1 Termination
13.1.1 You may terminate your Membership by submitting a Membership Cancellation Request Form.
13.1.2 Subject to clause 13.1.3, termination will take effect at the end of the Membership period during which we have received your Membership Cancellation Request Form. No refund will be given for monies paid prior to cancellation request.
13.2 Suspension/Freeze
13.2.1 You may apply to suspend your Membership by submitting a Membership Suspension Request Form or via the member portal at least one day prior to the desired suspension commencement date.
13.2.2 Members are eligible for three weeks complimentary suspensions per calendar year taken in blocks of 7 days each.
13.2.3 Retrospective applications will not be accepted unless clause 13.2.4 applies.
13.2.4 If you were unable to use your Membership Benefits due to a medical condition and have a medical certificate from a qualified medical practitioner evidencing the start and end date of the time you were unable to access your Membership Benefits; we may consider a retrospective application for suspension.
13.2.5 If your suspension is not confirmed prior to a Direct Debit Date, any Membership Fees paid during the period of suspension will be credited against future payments.
14. Make Up Lessons
14.1.1 If the Learn to Swim member cannot attend a lesson, we must be notified via the online client portal or app a minimum of 1 hour before the commencement of the lesson. Any notification after this point will not receive a make-up lesson.
14.1.2 Make up lessons can be booked up to 7 days in advance and are subject to the availability of a space in a class of the same level.
14.1.3 Unused make up lessons will expire 10 weeks after they are accrued and/or by the end of the calendar year, whichever comes first.
14.1.4 Booked make up lessons cannot be rescheduled.
14.1.5 Make up lessons cannot be guaranteed with the same instructor as this depends on class vacancies.
14.1.6 A maximum of 12 make-up lessons will be offered per calendar year.
14.1.7 Makeup lessons must be used in the calendar year they are accrued. Additional makeup classes will be added at management's discretion.
14.1.8 Where a lesson is cancelled by ARC Campbelltown a lesson credit will be applied to your account this can only be redeemed as a lesson.
14.1.9 Makeup lessons cannot be booked while a student's membership is suspended or once the enrolment has been cancelled.
15. Student Behaviour
15.1 Inappropriate student behaviour is not acceptable, and management reserves the right to remove a student from a lesson. No liability will be held by the ARC.
16. Disclaimer
Except where otherwise required by law (including the Australian Consumer Law):
16.1 all guarantees, conditions, warranties or other terms which may be implied by law or otherwise in connection with your use of The ARC are excluded;
16.2 we do not accept responsibility for any Liabilities which you may incur in connection with your use of The ARC (including Liabilities in connection with any accident or injury suffered by you) and you release us from any Claim relating to such Liabilities;
16.3 we do not accept any responsibility for any Liabilities which you may incur in connection with receiving services from any contractor or tenant at The ARC and you release us from any Claim relating to such Liabilities.
16.4 under no circumstances will we be responsible for any loss of profits or interruption to business or other indirect economic or other consequential loss suffered by you or any third party in connection with the use of The ARC; and
16.5 you indemnify us against all Liabilities which we may incur and release us from any Claim relating to your use of The ARC.
17. Your Breach
17.1 If we determine that you have, or may have, breached these terms and conditions we may Freeze or terminate your right to access The ARC. Fees paid prior to termination under this clause are not eligible for refund.
17.2 You indemnify us against all Liabilities which we may incur in respect of your breach of these terms and conditions.
17.3 Any breach or threatened breach of these terms and conditions entitles us to apply for and obtain injunctive relief in any court of competent jurisdiction in addition to all other available remedies.
18. Privacy
18.1 The personal information requested as part of the membership application process is necessary to manage and provide membership services and administer direct debit payments if applicable.
18.2 We will only use, disclose or deal with your information in accordance with our privacy policy.
18.3 You can obtain a copy of our privacy policy from our website, by email (arc@campbelltown.sa.gov.au) or post (PO Box 1, Campbelltown SA 5074).
19. Contact Us
Please do not hesitate to speak to our friendly staff or email us at learntoswim@campbelltown.sa.gov.au about any queries, comments or requests for information you may have regarding these terms and conditions.
20. General
20.1 These terms and conditions cover the entire agreement and understanding between you and us with respect to your use of The ARC and supersede any prior agreement or understanding.
20.2 If we waive any rights available to us under these terms and conditions on one occasion, this does not mean that those rights will automatically be waived on any other occasion.
20.3 If any of these terms and conditions are held to be invalid, unenforceable or illegal for any reason, the remaining terms and conditions shall nevertheless continue in full force.
20.4 Any indemnity or release in these terms and conditions survives termination of access to or closure of The ARC.
20.5 The validity and interpretation of these terms and conditions are governed by the laws of South Australia. Any dispute in connection with these terms and conditions is subject to the exclusive jurisdiction of the courts of South Australia.
21. Definitions
In these Terms and Conditions unless the context otherwise requires:
21.1 Application Fee means any fee payable in connection with an application for Membership as determined by us from time to time (if any).
21.2 Australian Consumer Law means the law as set out in Schedule 2 of the Competition and Consumer Act 2010 (Cth).
21.3 Cancellation Fee means half of the remaining Membership Fee owing on a fixed term 12-month Membership with direct debit arrangements.
21.4 Centre Rules means the Centre Rules from time to time displayed at The ARC and on our website.
21.5 Claim means any claim, demand, action or cause of action, whether in contract, tort, equity or under statute, and any loss, cost, expense or Liability arising from or in connection with such claim, demand, action or cause of action.
21.6 Conditions of Entry means the Conditions of Entry from time to time displayed at The ARC and on our website.
21.7 Contract Change Request Form means the contract change request form located on our website from time to time.
21.8 Direct Debit Dates means the dates displayed on the direct debit calendar on our website from time to time.
21.9 Equipment means all health, fitness and training plant and equipment located at The ARC.
21.10 GST means the goods and services tax imposed under A New Tax System (Goods And Services Tax) Act 1999 (Cth).
21.11 Liabilities means liabilities, losses, damages, actions, causes of action, arbitrations, claims, orders, judgments, outgoings, costs (including legal costs calculated on a solicitor and own client basis) and expenses, whether present or future, actual or contingent.
21.12 Member means any person who applies to become a Member as permitted under these terms and conditions and Membership has a corresponding meaning.
21.13 Member Benefit means benefits of Membership as provided in these terms and conditions.
21.14 Membership Application Form means an application for Membership in a form we approve from time to time.
21.15 Membership Card means any identification or other card issued by us to a person in connection with that person’s Membership.
21.16 Membership Cancellation Request Form means the membership cancellation request form located on our website from time to time.
21.17 Membership Fee means a fee for an annual or other periodic Membership as determined by us from time to time.
21.18 Membership Suspension Request Form means the membership suspension request form located on our website from time to time.
21.19 Other Users means a third party using The ARC.
21.20 our, we, and us refers to the Corporation of the City of Campbelltown trading as The Arc Campbelltown.
21.21 The ARC means our leisure centre and health facilities operated at 531 Lower North East Road, Campbelltown, South Australia, and where the circumstances require or permit, includes the Equipment.
21.22 you, your and yourself refers to any person applying for Membership or using The ARC, and includes a person paying for the use of The ARC or making a payment under these Conditions, whether by cash, credit/debit card or by any other means.
14. Interpretation
In these terms and conditions unless the context otherwise requires:
22.1 headings do not affect interpretation;
22.2 singular includes plural and plural includes singular;
22.3 a reference to a party includes its executors, administrators, successors and permitted assigns;
22.4 a reference to a person includes a partnership, corporation, association, government body and any other entity;
22.5 a provision is not to be construed against us only because we prepared it.